Refund policy

We have a 14-day return policy, which means you have 14 days to request a return from the day you received the item. This applies to all customers, both private individuals and businesses.

To be eligible for a return, the item must be in the same condition as when you received it, unused, with all tags attached and in its original packaging. You must also have the receipt or proof of purchase. For health and hygiene reasons, we cannot accept products where the seal has been broken, for example hair colour, bleach, developer and other chemical hair care products.

If you wish to request a return, you can contact us at info@yourhair.se. State your name, order number and which items it concerns. Please note that returns must be sent to the following address: Scandinavian Ecom AB, Pinnharvsgatan 7B, 431 47 Mölndal.

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the parcel. Items sent back to us without a return first having been requested will not be accepted. For returns, SEK 99 is deducted from the refund for return shipping.

If you have any questions about returns, you can always contact us at info@yourhair.se.

Damages and issues
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can assess the issue and put it right. You have the right to make a complaint under the Swedish Consumer Sales Act (konsumentköplagen), and the right to make a complaint applies for three years. If a complaint is approved, we cover the return shipping.

Exceptions/non-returnable items
Certain types of items cannot be returned, for example customised products (special orders or personalised items) and opened, sealed health and hygiene products. We also do not accept returns of hazardous materials, flammable liquids or gases. Contact us if you have questions about or problems with a particular item.

Uncollected parcels
If a parcel is not collected and is returned to us, we refund the purchase amount minus SEK 99 for shipping and handling. Please therefore check that your delivery address and contact details are correct.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return has been approved, purchase the new item separately.

Refunds
We will notify you when we have received and inspected the return, and whether the refund is approved or not. If the refund is approved, it is made automatically to the original payment method within 14 days after we received the return. Please remember that it may take some time before your bank or credit card company has processed the return so that it appears on your account.

If more than 15 working days have passed since we approved your return, you should contact us at info@yourhair.se.

Dispute resolution
If we cannot reach an agreement, you as a consumer can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se.